The foundation of our business as a homecare agency is relationship building. Everything we do centers around relationship building between the three main players: the office, the caregivers, and the clients. Here’s how we build relationships, and how you can do that yourself as a client or loved one of a client.
The Name of the Game is Communication
The office staff is not standing in the room with the caregiver while they work, so we rely on both lanes of feedback. We need clients to tell us which of their needs are and are not being met. We need caregivers to notify us of multiple things, from their belief that their placement is a good fit or not, to concerns they have about the client. That’s why we also encourage our clients to let us know if they want a certain caregiver to come back. Your feedback is vital to this. I covered the basics of sending caregivers to clients here.
We are a Three-Part Team
Unlike if a client privately hired a nurse as their caregiver on their own, using a homecare agency means that we form a three-part team. One of the benefits of this is that our clients do not have to be employers. We hire the caregivers, we interview them, and we train them. But that also means that we are their employer and we should be involved in assessing their progress. This is why communication is so important. Both the caregivers and the clients should be talking to us about their concerns.
Trust
Since we are a team, trust is foundational. We trust you enough to send our caregivers into your homes. You trust us to send you quality caregivers to care for important people in your life. Open communication aides in this trust. That’s why we’re so stuck on good communication. This is also why we look for trustworthy individuals to be our caregivers. They have very important jobs and we take our responsibility to them and you very seriously.
In conclusion, there are many parts to building strong relationships in homecare. Our team thrives on communication and trust. What do you want to see us cover next?
Written by Brigid Stakelum
